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Services
As soon as your order is confirmed, we will promptly send you the tracking number. For your convenience, you have the option to choose between two delivery services:
Next Day Delivery (Standard):
Available in all 7 emirates, your order will be delivered the next business day.
4-Hour Delivery (Dubai Only):
Exclusively for Dubai, experience our express service with delivery within 4 hours.
Thank you for choosing us!
1. Eligibility for Returns:
To be eligible for a return, items must be unused, unwashed, and in the same condition as received. Returns must be initiated within 10 days from the date of delivery.
2. Return Process:
To initiate a return, reach out to us via email at info@verita.ae. Ensure to include your order details and the reason for the return.
Return Shipping Address: [INSERT RETURN ADDRESS]
Once your return request is accepted, we will provide you with a return shipping label, along with detailed instructions on how and where to send your package.
Please note that we cannot accept items sent back to us without prior return authorization.
Pack the items securely and put the label on them, which we will send you as soon as you create the return.
We will notify you upon receiving and inspecting your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Approval status for the refund will be communicated promptly.
If approved, the refund will be processed on your original payment method within 10 business days.
Important Note:
Keep in mind that the actual posting of the refund by your bank or credit card company may take additional time. If 15 business days have passed since the return approval and you have not received your refund, please contact us for further assistance.
Exchanges:
Unfortunately, we do not offer direct exchanges. If you need a different size, color, or item, please place a new order and return the original item.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving the order for assistance.
Cancellations:
Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to assist you.
Contact Information:
If you have any questions or concerns about our return and refund policy, please contact our customer service team at info@verita.ae or +971524275200
By completing a purchase on our website, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.